Former Equitable Life

Did you know….. most policyholders are now able to get a value at the touch of a button by registering for our online service.

If you do not want to register for our online service, you can calculate the value of your policy by simply multiplying the number of units you hold by the daily bid price of the fund(s) you are invested in. You can find the current bid prices below. Your Annual Statement will show the number of units you have.

Please note that if you have paid money into your policy, or taken money out of your policy since your last statement, the number of units will be different to those shown on the statement. In addition, if you are investing using the Investing by Age strategy, the number of units may be different to those shown on the statement.

If you would like us to send you a policy value (which includes the number of units you hold) in the post, please get in touch to email us that request.

Did you know ….. if you register for our online service, you are able to change your address without calling us or writing in.

If you do not want to register for our online service:

• You can scan and email us a signed letter confirming details of your new address. In certain circumstances we may need to request further information before we are able to update our records.
• You can download and complete our change of address form, which you can find below. When complete you can can scan and email it to us, or send in the post.

Please note we cannot accept just an email detailing your new address.

Did you know …… you are now able to switch your investments online using our online service.

If you do not want to register for our online service:

• You can call us to change the unit-linked funds you are invested in; or
• You can download and complete our switch form, which you can find below. When complete you can scan and email it to us, or send in the post.
• If you have an Utmost Drawdown Plan, you can download a Change in Investment Pathway form below

Find more information about our fund range below.

If you are former Equitable Life policyholder, are under the age of 75, and are a relevant UK individual', you can start paying into your pension at any time.

Did you know ….. you are now able to manage your retirement journey with us by using our online service.

If you do want to register for our online service:

• We have information on your retirement options on our website
• We recommend you seek financial advice or guidance before making any decisions. Click below to find out more information about where to go for help
• From 1 November 2019, it is an FCA requirement to provide policyholders with options in writing before we can provide you with claim forms.

If you still want to request your retirement options in writing, get in touch to email us that request.

You can choose to move your money to another pension pot and take an income from it. Any money left in your pension pot remains invested, which may give your pension pot a chance to grow, but it could go down in value too.

A quarter of your pension pot can usually be taken tax-free and any other withdrawals will be taxable whether you take them as income or as lump sums. You can choose to purchase JAB Drawdown or you can choose to transfer to a different pension provider to do this. You do not need to take a regular income. You can find out more about JAB Drawdown in the documents below.

If you are interested in finding out more about your pension options then please contact us.

Did you know ….

• It is now possible to transfer certain pension policies into your existing JAB Personal Pension Plan. If this is something you are interested in, please call us on 0330 159 1530 or email us on enquiries@jabpensions.co.uk
• It is possible to download a Transfer Form from our website – follow the link below to our Forms and Documents resource
• We recommend you seek financial advice or guidance before making any decisions. Find out more information about where to go for help below

If you still want a Transfer Form to be sent in the post, contact us to email us that request.

Did you know..... we have information about this on our website. Follow the link below to see useful information on what a pension scam is and where you can go for further help and guidance.

Did you know …..

You can download and complete our direct debit instruction form, which you can find below.

If you still want to a Direct Debit Form to be put in the post, please contact us, to email us that request.

Did you know …..

• It is only possible to nominate a beneficiary if you have a Personal Pension, FreeStanding AVC, Managed Pension policy or JAB Drawdown policy
• If you have a Retirement Annuity or Wind-up Transfer plan, you cannot nominate a beneficiary but it may be possible to place your policy under trust to remove it from your estate – you will need to seek legal advice to set up this trust
• If you would like to download a Nomination of Beneficiaries form from our website you can do so below

If you still want us to send you a Nomination of Beneficiary form in the post, contact us to email us that request.

Did you know….

• You can find information about our charges on our website. Please find the link below

If you still want details of our charges to be put in writing, contact us to email us that request.

Did you know …….

We have a range of General Information Sheets on our website covering many of our products:

• If you have a pension policy follow the link to Forms and documents for Individual Pensions (heritage Equitable Life)
• If you have a life policy follow the link to Forms and documents for life (former Equitable Life)

If the General Information Sheets do not cover what you were looking for, please get in touch to email us your questions.

If you would like to make a complaint there are a number of options available to you and details can be found in our 'How to make a complaint section'.

If you are trying to get in contact with the Equitable Life Payment Scheme, which is the government led compensation scheme, please note they no longer have a contact number and we do not hold any of their records. The only methods of contact currently available are:

By Post

Equitable Life Payment Scheme, PO Box 414. 11b Lingfield Point, Darlington, DL1 9WN

By Email

ELPSenquiries@capita.co.uk

Further information can be found on the government website https://www.gov.uk/guidance/equitable-life-payment-scheme

If you were not able to find above the information you were looking for, you can contact us via the link below.