Guide
Chair Statement
Last edited: 10/11/2026
We have provided a document addressing the key points covered by the Pension Regulator's general Code of practice and this can be found here.
Service Level Agreements
Service Level Agreements during 2025 were measured as follows:
- 95% of payments out made within 5 days
- 95% of illustrations completed within 10 days
- 95% of general servicing completed within 10 days
Overall Service Level Agreements were met during 2025.
Trust Deed and Scheme Rules for a Group Money Purchase Scheme
If you are a trustee of a Group Money Purchase scheme and you require a copy of the Group Money Purchase scheme rules please Contact Us
We do not hold a copy of the trust deed this should be held by your scheme trustees.